What happens if my assembly is leaking or already failed? +
We show up, connect our gauges to record the failure, and diagnose the issue to pinpoint the problem. We give you a quote before touching anything. Once you approve, we make the repair. If parts need to be sourced, we will schedule a follow-up — you are only charged for repair time, not drive time. Once complete, we retest, record the passing result, and submit the form to EPWater or LVWD.
Should I call a plumber for a broken backflow? +
It depends on the condition of the assembly. If the body of the device is cracked, warped, or severely corroded from age or weather, the entire unit needs to be replaced — and that requires a licensed plumber to cut out the old unit and install a new one. However if the body is intact and only the internal components have failed — seals, springs, check valves — that is a repair we can handle on site. We will always tell you honestly which situation you are in before any work begins.
What happens if my backflow device fails the test? +
We explain what failed and why, give you an itemized quote, and wait for your approval. Many repairs are completed the same visit. If parts need to be sourced, we schedule a follow-up at your convenience — you are only charged for repair time, not drive time to get parts.
Do I get a copy of my test report? Do I need the original? +
The original test report is submitted directly to EPWater or LVWD — that is their official copy on file. You do not need the original. You will receive your own PDF copy by email after every test, and 915 Backflow keeps a copy on file as well. Your PDF is your proof of compliance and is fully accepted if you ever need to show it to a property manager, landlord, or inspector.
How often does my backflow device need to be tested? +
In El Paso, Texas, backflow prevention assemblies are required to be tested annually — once per year. EPWater and Lower Valley Water District mail compliance notices to property owners as the due date approaches. We send you automatic reminders so you are never caught off guard.
Will my water be shut off during the test? +
Yes — water needs to be shut off briefly during the test and during any repair work. For most residential properties this is a short interruption, typically just a few minutes for a routine test. For restaurants, medical offices, dental clinics, and other commercial properties where water cannot be interrupted during business hours, we strongly recommend scheduling your test during off-hours, early morning, or a slow period. We are flexible and will work around your schedule to minimize any disruption to your operations.
Do I need to be home for the backflow test? +
For most residential properties, the backflow device is located outside near the water meter or irrigation shutoff — meaning we can perform the test without you being home at all. We will notify you when the test is complete and send your compliance report by email as a PDF. Paper copies are available upon request.
What is the difference between a backflow tester and a plumber? +
A plumber installs, replaces and relocates backflow assemblies. A TCEQ-certified Backflow Prevention Assembly Tester (BPAT) performs the official compliance test and certifies the device meets state performance standards. Under Texas law, even after a plumber installs a brand new assembly, water service cannot be activated until a certified BPAT tester is present to test and certify the device. That is where 915 Backflow comes in.
Do you test fire-line or fire-suppression backflow assemblies? +
No. 915 Backflow specializes in domestic water backflow assemblies only. We do not perform testing on fire-line or fire-suppression systems. For fire-line assemblies, please contact a licensed fire protection company that holds the appropriate TCEQ certifications for fire-line work.
